We pride ourselves on our high levels of customer service. This all starts from the very first moment you contact us and you just have to read a few of our customer testimonials to see how important we think great customer service is.
From start to finish your Aqua Vista Glass experience will be seemless. Below we outline the steps from our first appointment with you to your finished installation.
Free, no-obigation quote
Once you get in contact with us we will arrange an appoitment to visit your site to talk you through your options and allow us to gather details to provide our quote.
If there is more than one person involved in the decision making process for
this project, it would be helpful to me if both parties are present at the
appointment.
There will be a lot of information transferred during our appointment, and we
will need all decision makers’ participation to finalise the design so that you
receive an accurate understanding of your project and the associated
costings.
What To Expect In Your Appointment
We require approximately 30 minutes to one hour of your time. During the appointment we will measure up the area, take down details of your design requirements and make some preliminary suggestions to you regarding designs and layouts that will work for your project. There will be plenty of opportunity for you to ask questions and view samples of products that would be suitable for you to use on your project.
It would be very helpful if you could have the following information readily available for your appointment:
1. A rough idea of your budget for the project. In addition to your glass products, you may have to allow for other items such as landscaping, concreting, tiling, rendering, painting and electrical works. Remember to take all these things into account when doing your overall budget.
2. Details of product choice that are to be used in the project. Your design and layout will be largely governed by the application and building code requirements Glass Pool Fencing has different structural elements and compliance requirements compared to a Glass Balustrade.
3. A “wish list” of things that you wish to include in your design. If you have any photos or sketches of things that you wish to incorporate in your project, it is helpful if you have these available for us at the appointment.
4. A timeframe of when you wish to undertake the project.
Once we have collected all the relevant information, we will bring your details back to the office to prepare a design and quote for you. This could take up to 3 working days, depending on the complexity of the design and our workload at the time, so if you are in a desperate hurry for your quote and need it in a shorter time frame than this, please let us know.
