FAQ

  • What type of products does Aqua Vista Glass install?

    Aqua Vista Glass is a Brisbane based installer of quality frameless and semi-framless glass balustrade and glass pool fencing.
  • How thick are the glass panels?

    Our glass panels are generally between 10mm & 12mm in thickness, depending on the application.
  • Do your glass panels comply with Australian Standards?

    Absolutely. All glass panels and hardware used in our glass pool fencing and glass balustrade projecsts is certified to Australian Standards AS/NZS2208.
  • Will the glass panels shatter?

    All the glass used in Aqua Vista Glass’ pool fencing and balustrade projects is clear toughened safety glass, which is very strong and impact resistant. Our glass is certified to meet (or exceed) Australian Standards AS/NZS 2208:1996 grade A.
  • We have staircase with unique angles. Can you cut glass panels to fit?

    Yes, we can make custom panels for just about any area.
  • What are your spigots made from?

    The spigots used by Aqua Vista Glass’ are all high grade quality stainless steel. Our stainless steel products are either duplex 2205 or 316 marine grade stainless steel.
  • What are the semi-frameless posts made from?

    Posts are aluminium and are corrosion treated prior to being powder coated, which gives up to five times the protection of untreated posts.
  • What colours are available for the aluminium posts?

    We offer Dulux's full range of powder coating colours. Our standard colours are Precious Silver Pearl and Satin Black.
  • Can I send you a drawing for our project?

    You can speed up the quoting process and help us prepare for an onsite meeting by sending a drawing and brief description of your project to info@aquavistaglass.com.au
  • What is the minimum height of a glass pool fence?

    Our glass panels are 1200mm high, so minimum installed height is 1230mm.
  • Are taller panels available for areas where landscaping features change the slope of the land?

    We offer a customised service, which is tailored to suit the needs of your individual landscaping situation. We can get around different “problem” areas using a range of solutions, such as raked panels and stepped panels.
  • Once I accept your quote, how long will it take for the installation to begin?

    At the current time, we endeavour to have your fencing installed within seven (7) to ten (10) working days from the time you accept our written quotation.
  • How long does installation take?

    Installation generally takes one to two days, depending on the complexity of the job.
  • What areas does Aqua Vista Glass service?

    We service the greater Brisbane area, as well as the Gold Coast, the Sunshine Coast.
  • Can you help me with the new glass pool fence legislation?

    It is important for pool owners to take into account government and local council laws and regulations when installing pool fencing. Child safety around your pool is of primary concern, and for this reason Aqua Vista Glass recommends that you contact your relevant local council to make sure you know what your responsibilities are as a pool owner. One of the additional benefits of choosing to use glass pool fencing is that, while glass fencing is extremely tough, it is also a difficult material to climb and doesn’t have the “gaps” between palings that more traditional fencing can be prone to. You should also be aware that as a pool owner you are responsible not just for the installation of an appropriate pool fence, but also for the ongoing maintenance of your pool fence. For this reason it is vital to choose a high quality pool fencing product and to ensure that a good job is done on the installation. Note that different regulations apply to pool fences depending on when the pool was built, and copies of these regulations can be downloaded from the Queensland government’s website. If you are not sure when your pool was installed, your local council may have a record, particularly when plans for the pool were submitted to council. For information on pool fencing laws in Queensland, please visit the Queensland government website, http://www.hpw.qld.gov.au/construction/BuildingPlumbing/PoolSafety/PoolSafetyLaws/Pages/default.aspx For further specific information about pool fencing requirements, contact your local council or a private building certifier. Contact Standards Australia (www.standards.org.au) for copies of relevant Australian Standards.
  • Do you use contractors for your installations?

    No. All our installers are employed and trained directly by Aqua Vista Glass. We are very proud of the quality of workmanship produced by our team and we regularly receive rave reviews from our customers.
  • What's the best way to clean the glass?

    The best time to clean your fence is in the morning or late afternoon. Hose the glass down with clean water. Use a sponge or soft brush / broom to apply a gentle soap, like washig up liquid and water. Remove the soap suds by hosing it down with good clean water and leave to air dry. Avoid glass cleaners as they leave a residue on your glass fence. If your glass has been treated with Enduroshield please refer to care instructions provided in your after installation care pack.
  • Do I need to do anything to the locks and hinges?

    To keep your gate locks and hinges operating smoothly, we recomend checking the fixing screw tightness regularly . Also, lubricate any move parts every six months or so.
  • Do you work with body corporates for unit refurbishment?

    Yes. We are working with lots of unit and townhouse body corporates to update their existing balustrade to a more modern glass look. Take a look at our project gallery for some recent examples.
  • I already have plans for a project. Can you quote off the plan?

    Yes. Please send your plans and any project information to info@aquavistaglass.com.au